Before the legal text, here’s a straightforward summary of how Memory Companion handles your information. If anything in the full policy below seems to conflict with this summary, the full policy governs — but we’ve written both to say the same thing.
Your stories belong to you. Your life stories, transcripts, photos, and memoir text are stored in your own Google Drive account. We do not keep copies of your personal content on our servers. If you stop using Memory Companion, your stories stay right where they are — in your Drive.
We keep very little about you. Our database stores only what’s needed to make the service work: your name, email address, language preference, and technical information like which step of the process you’re on. We do not store the content of your conversations or the text of your memoir.
Your voice conversations pass through AI services. When you speak with Memory Companion, your words are processed by Anthropic (the company behind Claude, our AI interviewer) and ElevenLabs (which handles voice recognition and text-to-speech). These companies process your audio and text to make the conversation work, but they do not use your stories to train their AI models. The processing is temporary.
We connect to your Google account with limited access. When you sign in, we request permission to create and manage files in a specific Memory Companion folder in your Google Drive. We do not read your emails, browse your other files, or access anything outside that folder.
You can delete everything. If you delete your account, we remove all of your data from our systems. Your stories remain in your Google Drive because they’re yours. You can delete them from Drive yourself if you choose to.
We do not sell your data. We do not sell, rent, or share your personal information with advertisers or data brokers. Period.
We do not use your stories to train AI. Your life stories, voice recordings, photos, and memoir content are never used to train or improve any AI system — not ours, and not our partners’.
Memory Companion is operated by 0600 LLC, 459 Columbus Ave, #306, New York, NY 10024. We are the data controller for your personal information under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Swedish Data Protection Act (dataskyddslagen).
For privacy questions, contact us at: support@memorycompanion.org
Account information: When you sign in with Google, we receive your name, email address, and Google account identifier. We use this to create your account and communicate with you about the service.
Language preference: You choose whether to use Memory Companion in English or Swedish. We store this preference so the service speaks to you in your language.
Onboarding choices: During your first session, you tell us about your memoir goals — for example, who you’re writing for and what kind of story you want to tell. We store a summary of these choices (such as “full life story” or “for grandchildren”) in our system to guide your experience. The detailed version of your goals is saved to your Google Drive.
Voice conversations: When you have a session with Memory Companion, your speech is converted to text, processed by our AI interviewer, and the AI’s responses are converted back to speech. The transcript of each conversation and the polished memoir text are saved to your Google Drive. During an active session, conversation content exists temporarily on our servers to enable the real-time interaction, but it is not retained after the session ends.
Photos and materials: If you share photos during a conversation, we analyze them to help enrich your story. The photos and their descriptions are stored in your Google Drive. Our database records only that a photo exists and where it is located — not what it depicts or any description of its content.
Memoir content: The written prose generated from your conversations is stored entirely in your Google Drive. We do not keep copies on our servers.
Session metadata: We record when sessions start and end, word counts, and which features you use. This helps us understand how the service is performing and improve the experience.
Technical information: We collect standard web server logs including your IP address, browser type, and device information. These are used for security and troubleshooting.
Error logs: If something goes wrong during your session, we log technical details about the error (not the content of your conversation) so we can investigate and fix issues.
This is one of the most important parts of our privacy approach, so we want to be completely clear:
Your personal content lives in your Google Drive. This includes your session transcripts, memoir chapters, photos, a record of your story goals, and your running summary. These are Google Docs and files in a “Memory Companion” folder within your own Drive. You can open, read, edit, or delete them at any time — they are standard Google documents that belong to you.
Our database stores only operational information. This includes your account details (name, email, language preference), session timestamps, word counts, feature usage, and technical pointers to your Drive files. It does not contain your stories, transcripts, or any content about your life.
Why this matters: If Memory Companion were ever to shut down, your stories would still be in your Google Drive, safe and accessible. You would lose access to the AI interviewer and editing features, but your content — the part that truly matters — would remain yours.
We use your information for the following purposes:
To provide the service: Processing your voice input, generating AI responses, creating memoir text, and storing it in your Drive.
To personalize your experience: Remembering your story goals, language preference, and where you left off between sessions.
To improve reliability: Monitoring for errors, ensuring sessions run smoothly, and fixing problems when they occur.
To communicate with you: Sending service-related messages such as important changes to the service or to these terms.
To process payments: When the service moves to paid subscriptions, we will use Stripe to handle payments. Stripe will process your payment details directly — we never see or store your full credit card number.
We do not use your personal content (stories, voice recordings, photos, memoir text) for any purpose other than providing the service to you. We do not analyze it for advertising, share it with partners, or use it to train AI models.
Under the GDPR, we process your personal data based on the following legal grounds:
Contract performance (Article 6(1)(b)): Most of our processing is necessary to provide the Memory Companion service you signed up for — including processing your voice input, generating memoir text, and storing content in your Drive.
Legitimate interests (Article 6(1)(f)): We process session metadata and error logs to maintain and improve service quality. Our legitimate interest is providing a reliable experience; this processing is minimal and does not override your rights.
Consent (Article 6(1)(a)): For any processing beyond what is necessary for the service (such as optional analytics or marketing communications, if we introduce them), we will ask for your explicit consent. You can withdraw consent at any time.
To make Memory Companion work, your data is processed by the following third-party services:
We use Google OAuth for sign-in and Google Drive for storing your personal content. Google processes your data under their own privacy policy. We request only the minimum Google account permissions needed: your basic profile information and the ability to manage files in the Memory Companion folder. We comply with Google’s API Services User Data Policy.
Memory Companion uses Claude, made by Anthropic, as the AI that interviews you and helps write your memoir. When you have a session, the text of your conversation is sent to Anthropic’s servers for processing. Anthropic does not use your conversations to train their AI models. Their data processing is governed by their commercial API terms, which prohibit training on customer data.
ElevenLabs provides the voice recognition (converting your speech to text) and text-to-speech (giving the AI a natural speaking voice) capabilities. Audio data is processed by their servers during active sessions. ElevenLabs does not retain your audio data after processing is complete.
When paid subscriptions are introduced, Stripe will process your payments. We will never see or store your full payment card details. Stripe is certified to PCI-DSS Level 1, the highest level of payment security certification.
Our application and database are hosted on Heroku (a Salesforce company). Your operational data (account details, session metadata) is stored in a Heroku-managed PostgreSQL database. Heroku provides enterprise-grade security and maintains SOC 2 compliance.
We do not share your information with any other parties. We do not sell data to advertisers, data brokers, or any other third parties.
Memory Companion serves users in both Sweden and the United States. Some of the services we use (Anthropic, ElevenLabs, Heroku) are based in the United States. This means that some of your data is transferred to and processed in the US.
For users in the EU/EEA, these transfers are protected by appropriate safeguards as required by the GDPR, including standard contractual clauses (SCCs) adopted by the European Commission and, where applicable, supplementary measures to ensure an adequate level of data protection.
Your personal content (stories, transcripts, photos, memoir text) is stored in Google Drive. Google provides data residency and transfer protections as described in their Data Processing Terms.
Active accounts: We retain your operational data (account details, session metadata) for as long as your account is active.
Session data: Temporary conversation data used during active sessions is cleared when the session ends. It is not retained in our database.
Error logs: Technical error logs are retained for up to 90 days, then automatically deleted.
After account deletion: When you delete your account, we remove all of your data from our systems within 30 days. Your Google Drive content is not affected — it remains in your Drive under your control.
Backups: Database backups that may contain your operational data are retained for up to 30 days after deletion and are then purged.
Depending on where you live, you have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct inaccurate information.
Deletion: You can delete your account at any time, and we will remove your data from our systems. Your Google Drive content remains yours.
Data portability: Your memoir content is already in your Google Drive in standard formats (Google Docs). You can export, download, or share these files at any time without any action from us.
Right to restrict processing: You can ask us to temporarily stop processing your data in certain circumstances.
Right to object: You can object to processing based on legitimate interests. We will stop unless we have compelling grounds that override your interests.
Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
Right to lodge a complaint: You have the right to file a complaint with a supervisory authority. For users in Sweden, this is Integritetsskyddsmyndigheten (IMY) — the Swedish Authority for Privacy Protection.
To exercise any of these rights, contact us at support@memorycompanion.org. We will respond within 30 days (or one month for GDPR requests).
Memory Companion is designed for open-ended storytelling about your life. During conversations, you may choose to share information about your health, family relationships, religious beliefs, political views, or other topics that are considered sensitive under data protection law.
We do not ask you to share sensitive information, and you are never required to discuss any topic you’re not comfortable with. You set the boundaries during onboarding, and the AI will respect them throughout your sessions.
Any sensitive information you share during conversations is processed under the same protections as all your content: it passes through our AI processing partners temporarily, it is stored in your Google Drive as part of your transcript and memoir, and it is not retained in our database or used for any purpose other than providing the service.
Memory Companion is designed for adults and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
We take reasonable measures to protect your data, including encrypted connections (HTTPS/TLS) for all data in transit, encrypted database storage, secure OAuth token handling, and access controls limiting who can access our systems.
No system is perfectly secure. If we become aware of a data breach that affects your personal information, we will notify you and the relevant authorities as required by law.
Memory Companion uses only essential cookies required for the service to function (such as maintaining your login session).
We use Plausible Analytics on our marketing pages to understand how visitors find and use our website. Plausible is a privacy-focused analytics tool that does not use cookies, does not collect personal information, and is fully GDPR-compliant. No analytics of any kind run inside the app itself — only on the public marketing pages. We do not use advertising cookies or any other third-party tracking tools.
We may update this privacy policy from time to time. If we make significant changes, we will notify you by email before the changes take effect. The “Last updated” date at the top of this document will always reflect the most recent version.
If you have questions about this privacy policy or how we handle your data:
Email: support@memorycompanion.org
Address: 459 Columbus Ave, #306, New York, NY 10024
For users in Sweden, you may also contact Integritetsskyddsmyndigheten (IMY):
IMY — www.imy.se